Innovation Through and Through
Our values should guide every conversation, decision, and interaction. Our values should anchor every product and service we provide and every channel we operate. If we can’t link what we do to one of our values, we should ask ourselves why we’re doing it. It’s that simple.
We are excited by the freedom to innovate; solve washroom and sanitaryware problems with clever, considered, and imaginative solutions, while being determined at all times. We believe this is forged from decades of confidence, determination, and persistence. That is what makes up our DNA.
This innovative and willing-to-help approach guides and dictates how we work, and how we work with others, to be part of their story too, working hard together to produce the perfect designs and best-fit products so we always achieve the most effective and efficient end result.
Through positive attitude, determination, humility, inventiveness, approachability and reliability and a clear focus on impressing those we work with, we are a company consistent in its approach and proud of what we achieve. This transcends into a work culture where problem solving is interesting and enjoyable, where everybody wants to take part, ideas openly shared, and together we thrive on trying to deliver successful solutions.
POSITIVE ATTITUDE
- To approach a project believing it will be achieved
- Value all for what we can offer in experience and ideas
- Build trust and rapport
- Consult each other to reach the right solution and as a team achieve more
- Focus on the problem and try to synthesize information and knowledge to find the right solution
DETERMINATION
- To commit to decisions once they are made
- Keep to promises and commitments made
- To stick to your guns and get the job done
- Never to take our eye off the ball
- To own a project and see it through
- Push for success at all times
HUMILITY
- Value openness and curiosity to learn from all
- Seek and provide honest feedback
- Be open minded, not fear change or to resist other ideas
- Learn from what we do and improve on what we can
- Never underestimate anyone
- Working together makes us stronger and increases employee satisfaction both locally and globally
INVENTIVENESS
- Have pride in our brand and its long heritage and journey
- Impress our consumers through the most innovative robust sanitaryware solutions and after care service
- Encourage creative and innovative ideas and solutions
- Constantly push boundaries in relation to our procedures and practices in order to make customer experience as efficient and effective as possible
- Encourage innovation, adapt to change and manage the risk
APPROACHABLE
- Down to earth, approachable and always treat colleagues and customers with respect
- Act with integrity, backing our own judgement and providing pragmatic solutions
RELIABLE
- We know the market, we are honest and care
- Our people, products and processes must always meet, or supersede, agreed objectives
- We offer reliable solutions with low risk, which we deliver with precision
FOCUS
- Focused on finding solutions not problems
- Remember the objective to achieve the desired result
- Work with others as a team to collectively cross the finish line and win
- Adopt the "will work" mind-set and push to get the job done
- Make the tough calls
